PROFILE

CAREER EXPERIENCE

• 
  March 2023 – July 2023

  Program Manager, Mentora (IT & Educational Consulting), New Delhi
  • Managed strategic planning, forecasting, performance assessment and issue resolution for three major global organizations- EY, Kraft Heinz, Chanel; achieving a 100% success rate in enhancing operational efficiency.
  • Analysed, evaluated, and successfully mitigated program risks, producing comprehensive reports for management and stakeholders, utilizing Tableau and Excel for insightful reporting.
  • Actively contributed to key business meetings, enhancing Mentora's competitiveness and profitability
  • Proactively resolved workflow issues, ensuring timely resolutions and operational integrity
• 
  Sep 2021 – Mar 2023

  Assistant Manager – Marketplace & Customer Success, Winuall (E – Learning Providers), Bengaluru
  • Drove GMV at a rate of 140% per quarter through expertise in up-selling and cross-selling features.
  • Strategized actionable insights to reduce churn rate by 25%.
  • Created customer support strategy to increase customer retention and renewal rate by 80%
  • Consulted with business clients to understand needs and recommend products that achieved objectives while staying within budget, resulting in generating profits by 10%.
  • Coached 5-member team to deliver specific measurable service goals, enabling 30% faster turnaround times within the business.
• 
  March 2021 – Aug 2021

  Strategy Trainee, CII- Confederation of Indian Industry (Trade Association), New Delh
  • Provided conceptualization, interface with the government, identification of implementing agencies and vendors for all national programs in alignment with CII mandate, such as Swachh Bharat
  • Prepared reports and conducted analyses for diverse stakeholders, delivering valuable insights and data-driven recommendations for new business
  • Conducted in-depth research and analysis to identify key industry trends, challenges, and opportunities